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Every business finds it difficult to identify pattern of customer behavior. CRM lets you understand those patterns clearly giving you the advantage to promote your products at right time.
Any sale is backed by so many small tasks like form filling, report generation, legal formalities etc. Release the burden of those manual tasks off the shoulders of your smart sales force and let them achieve magical figures using automation provided by CRM.
Many times customers face bad situations caused as a result of poor communication between different departments. That can result into loss of customer and brand value too. Let your all departments share customer data and offer best service to them.
Innovative and proven CRM strategies allow you to improve your customer retention which is directly proportional to your Revenue. Encourage your customers for repeat purchases using data collected through CRM.
You can easily improve your customer satisfaction by conducting sales, service and marketing in a systematic way through open source crm. Be in touch with your customers by replying to their feedbacks over your products / services.
Do you still follow traditional cycle of collecting insights individually and processing them for organizational purposes? Use CRM to store those valuable insights at one central location and analyze them easily to match your organizational performance goals.